Shipping limits
We ship anywhere in the United States and Canada as well as select foreign countries. Foreign customers may have to pay importing duties on their purchases.
If you have a special shipping request, please email us via info at littleotsu dot com with your request and we will let you know if we can accomodate it.
Shipping charges & options
Our shipping via USPS is calculated based on the weight of your order and the location of your shipping destination plus a small handling fee. All orders ship from Portland, Oregon and most will ship 1-3 days after they are placed.
You will have a choice of services when you check out. These are the estimated delivery times for the shipping options offered:
Domestic
Priority Mail: estimated 2-3 days everywhere in the U.S.
1st Class (under 13 oz): 2-9 days depending on your proximity to Portland, Oregon
Foreign
Global Priority Mail: 6-10 days (but things can get held up by customs which we have no control over)
First Class International: varies (depends on the country and customs, usually 1-2 weeks)
Shipments will not be insured unless you pay for it separately. Domestic packages will have delivery confirmation included. Please contact us if you would like the confirmation number. For foreign orders, only Priority Mail packages will have delivery confirmation. If you need to have tracking on your package, please contact us for UPS rates.
We are not responsible for your package once it has been safely delivered to a carrier. We are also not responsible if you did not provide us with an accurate address. If you live in a building/complex, please make sure to include your apartment/unit number. If you are shipping to a place of business, please be sure to include the name of the business and complete address (e.g., suite/floor/building number). If a package is unclaimed or undeliverable and gets returned to us, you will be charged the original S&H as well as any additionally incurred shipping costs due to the return. If your order needs special shipping or handling instructions, please let us know at the time you place your order.
Gifts
Please let us know if your order is a gift and if you would like a gift receipt by emailing us at info at littleotsu dot com with your order number. Otherwise, all orders come with a regular receipt that states costs. You can also give us a message to include to the recipient.
Online Return policy
We accept returns for store credit, exchange, or refund as long as the item is in its original packaging, shows no signs of wear, and is in sellable condition. If it doesn’t look like something you would buy new, chances are we won’t take it back. Please follow the instructions below (also printed on your receipt) for obtaining a return authorization number.
Shipping and handling charges are non-refundable, except when the return is required due to an error on our part.
Please e-mail us at returns at littleotsu dot com to request a return authorization number. Please include your name, phone number, order number, reason for return, and desired action in the e-mail.
All return requests must be made within 5 calendar days upon receipt of goods. All returns must arrive at our office in Portland, Oregon within 10 working days from the date you receive the return authorization number. We cannot be responsible for lost or misdirected returns.
